Responsible Gaming
at hbja
hbja believes that gaming should always be an enjoyable form of entertainment — never a source of financial distress or personal harm. Our responsible gaming framework gives every Bangladesh player the tools, knowledge, and support they need to stay in control at all times.
Our Commitment to Safe Play
At hbja, responsible gaming is not a checkbox — it is a core principle woven into every aspect of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond, and we take our duty of care to every one of those players seriously. Our platform is designed so that entertainment comes first, and every tool we provide is built to keep it that way.
Gambling, whether on cricket matches like BPL or the T20 World Cup, live casino tables, slots, or bingo, should always be an activity you choose freely, within a budget you can comfortably afford, and for a duration that does not interfere with your daily responsibilities. hbja's responsible gaming tools are always available to you — free of charge, without judgment, and effective immediately when requested.
We regularly review our player activity data to identify patterns that may suggest a player is experiencing difficulties. Our responsible gaming monitoring system flags unusual changes in deposit frequency, session length, or wagering amounts, and our support team is trained to reach out proactively when these signals appear. You are never alone in managing your gaming experience on hbja.
This page explains the full range of responsible gaming tools available to you, the warning signs of problem gambling to watch for in yourself or others, how to request self-exclusion or account limits, and where to find professional support resources accessible from Bangladesh.
Strictly 21 and Above
The hbja Platform is exclusively available to adults aged 21 years or older. This is a firm, non-negotiable requirement enforced through mandatory identity verification at registration and withdrawal.
If you are under 21, you must not register, deposit, or place any wager on hbja. If we discover that an account is held by a person under the age of 21, we will close it immediately and take all appropriate measures.
For adults aged 21 and above only. Please play responsibly.
Your Responsible Gaming Tools
hbja provides a comprehensive suite of self-management tools that you can activate at any time by contacting our support team at [email protected]. All tools take effect immediately upon request.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap on your hbja account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Deposit limits can be reduced immediately, but increases take effect after a 7-day cooling-off period to protect you from impulsive decisions. Limits can be set in Bangladeshi Taka (e.g., ৳5,000/day, ৳20,000/week) and apply across all payment methods including bKash, Nagad, Rocket, and Upay.
Loss Limits
A loss limit prevents your account from accumulating net losses beyond an amount you set in advance — daily, weekly, or monthly. When your net losses reach the threshold, your account is automatically restricted from further wagering for the remainder of the limit period. This tool is particularly useful for players who find it difficult to stop after a losing streak. Contact [email protected] to activate or adjust your loss limit at any time.
Session Time Limits
Set a maximum continuous session duration — for example, 30 minutes, 1 hour, or 2 hours. When your session reaches the time limit, hbja will display a clear on-screen reminder and prompt you to take a break. You can choose to extend the session once per reminder or log out and return later. Time limits help prevent the "just one more bet" cycle that can lead to extended, unplanned gambling sessions.
Reality Checks
Enable recurring reality check notifications that appear on your screen at intervals you choose (every 30, 60, or 90 minutes). Each reality check shows you how long you have been playing in the current session and your net win/loss position for that session. This feature is designed to keep you informed and present, countering the tendency to lose track of time during engaging gaming sessions.
Cool-Off / Time-Out
Request a temporary account suspension — also called a time-out or cool-off period — for a duration of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, you cannot log in, deposit, or place any wagers on hbja. Your account and balance are safely preserved and fully restored when the period ends. A cool-off is ideal when you feel you need a short break without committing to full self-exclusion.
Self-Exclusion
Self-exclusion is a longer-term account closure option for players who feel they need a more extended break from gambling. You may request self-exclusion for 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account is fully closed and you will be removed from all hbja marketing communications. Requests for early reinstatement during the self-exclusion period will not be accepted. Contact [email protected] to initiate self-exclusion — we will process your request within 24 hours.
How to Activate Any Tool: All responsible gaming tools listed above are available free of charge to every hbja account holder. To activate a deposit limit, loss limit, session limit, reality check, cool-off, or self-exclusion, simply email [email protected] with the subject line "Responsible Gaming Request" and specify which tool you wish to activate and your preferred settings. Our team will confirm activation within 24 hours, and most limits take effect immediately upon confirmation.
Recognising the Warning Signs
Problem gambling can develop gradually and is often difficult to recognise in oneself. The following signs may indicate that gambling has moved beyond healthy entertainment and is becoming a concern.
Chasing losses: Continuing to gamble in an attempt to win back money you have already lost, often increasing your stakes to "recover" faster.
Gambling beyond your means: Depositing money you cannot afford to lose, such as funds reserved for rent, food, bills, or family obligations.
Loss of time awareness: Regularly spending far longer on the platform than you planned, losing track of hours during a session.
Concealing gambling activity: Hiding the amount of time or money you spend gambling from family, friends, or colleagues.
Neglecting responsibilities: Missing work, family commitments, or social engagements because of gambling, or thinking about gambling when you should be focused elsewhere.
Borrowing to gamble: Taking loans, borrowing from friends or family, or using credit to fund gambling activity rather than entertainment budgets.
Emotional dependence: Feeling anxious, irritable, or low when not gambling, or using gambling primarily as a way to escape stress, loneliness, or difficult emotions.
Failed attempts to stop: Having tried to reduce or stop gambling on multiple occasions without success, or feeling unable to quit even when you want to.
Quick Self-Assessment
Answer the following questions honestly to help you reflect on your current relationship with gambling. This is not a clinical diagnostic tool, but a helpful personal check-in.
How to interpret your answers: If you answered "yes" to two or more of the questions above, it may be worth speaking to someone about your gambling habits. Contact hbja support at [email protected], or reach out to a professional counselling service. Your wellbeing matters more than any wager.
How hbja Protects You
Beyond the self-management tools you can activate yourself, hbja has platform-wide protections built in to keep every player safe.
Mandatory Identity Verification
Every account on hbja undergoes identity and age verification before withdrawals are processed. We verify National Identity Cards (NID), passports, and other government-issued documents to confirm that every active player is 21 years of age or older. No exceptions.
Proactive Behaviour Monitoring
hbja's platform continuously monitors account activity for patterns associated with problem gambling — including rapid deposit sequences, unusually long sessions, and escalating wager sizes. When these patterns appear, our responsible gaming team reviews the account and may reach out proactively.
Marketing Opt-Out
You can opt out of all hbja promotional communications at any time, including BPL season offers, Eid bonus alerts, and tournament promotions. Simply email [email protected] with the subject "Unsubscribe" and we will remove you from all marketing lists within 48 hours.
Transparent Transaction History
Your full deposit and withdrawal history, including all bKash, Nagad, Rocket, and Upay transactions, is available in your account dashboard at all times. Reviewing your spending history regularly is one of the most effective ways to stay in control of your gambling budget.
Instant Account Suspension
If you contact hbja and request an immediate account suspension for any reason — including a gambling concern — our team will action your request within minutes, not hours. Your account will be locked, and no further deposits or bets will be possible until you choose to resume (subject to any cool-off period).
24/7 Responsible Gaming Support
hbja's customer support team is available around the clock, every day of the year — including Eid, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March). Responsible gaming requests are treated as high-priority and handled with complete confidentiality and no judgment.
Support Resources
If you feel that gambling is becoming a problem, professional help is available. The following resources can provide confidential advice and support.
hbja Support Team
Our responsible gaming team is your first point of contact. We can activate limits, process self-exclusion, and connect you with further resources — all handled confidentially and without judgment.
[email protected]Gamblers Anonymous
Gamblers Anonymous is an international peer-support fellowship for people who believe they may have a gambling problem. Meetings and resources are available online and are completely free and anonymous.
gamblers-anonymous.orgFamily & Friends Support
If someone you care about is struggling with gambling, GamAnon provides dedicated support for the families and close friends of people affected by problem gambling. You do not have to face this alone.
gam-anon.orgNational Mental Health Help
Problem gambling is closely connected to mental health. The National Institute of Mental Health (NIMH) in Dhaka and local mental health professionals in Bangladesh can provide counselling and therapy for gambling-related issues.
Consult your local GP or NIMH, DhakaConfidentiality Guarantee: All responsible gaming requests submitted to hbja — whether for deposit limits, self-exclusion, or simply a conversation about your gambling — are handled with complete confidentiality. Your request will never be shared with other players, third parties, or used in any way that disadvantages you. hbja's responsibility is to your wellbeing first.
Play Smart, Play Safe
Responsible gaming is the foundation of everything we do at hbja. If you are confident you are in control and would like to explore the platform, we offer cricket betting, live casino, slots, and bingo — all within a safe, secure, and fair environment.
21+ only. Gambling involves financial risk. Please play responsibly. Responsible Gaming